Job Posting: General Assistant (External Applications Only)
Company: Confidential Retail Group
Location: Metz, Limpopo, South Africa
Job Type: Permanent, Full-Time
Job Level: OPS 1 (Operational Level 1)
Category: Retail Operations, Customer Service, Merchandising
Application Type: External Applications Only
Posted: February 2026
Minimum Education: Grade 10 / NQF 3
Experience: 1 Year Related Experience (or Grade 12 with no experience)
Job Advert Summary
An exciting entry-point opportunity into the dynamic retail sector is now available in Metz, Limpopo. We are seeking a diligent, customer-focused, and reliable General Assistant to join our store operations team. This role is fundamental to the daily heartbeat of our retail environment, serving as the crucial link between our products and our valued customers. This position is exclusively open for external applicants, offering a genuine chance for local community members to build a meaningful career within a structured retail setting. The ideal candidate will be a proactive individual who takes pride in maintaining impeccable store standards, thrives on direct customer interaction, and understands that excellence in retail is built on attention to detail, safety, and consistent service. If you are seeking a hands-on role where your efforts directly contribute to the store’s success and customer satisfaction, we encourage your application.
Minimum Requirements
To be considered for this pivotal store role, candidates must satisfy the following essential criteria: A minimum educational qualification of Grade 10 or an NQF 3 certificate is required, coupled with at least one (1) year of work-related experience in retail, customer service, or a similar fast-paced environment. Alternatively, candidates possessing a full Grade 12 (Matric) certificate will be considered even without specific related work experience. Excellent communication skills are non-negotiable; you must be able to communicate effectively in English as well as the dominant local language spoken in the Metz community to serve our diverse customer base authentically. You must possess a valid South African Identity Document or a legitimate work permit. A foundational ability to perform basic calculations accurately is necessary for stock and pricing tasks. This role demands full flexibility; you must be willing and available to work scheduled shifts, including weekends and public holidays, as retail operates on a customer-centric schedule. Finally, resilience is key; you must demonstrate the capability to work efficiently and maintain composure under pressure during peak trading times.
Key Performance Areas & Detailed Responsibilities
Your performance will be measured across several core areas that define retail excellence. In Customer Service, you will be the face of the store. This involves proactively advising and assisting customers with product selection, providing accurate information to resolve queries, and playing a hands-on role in assisting with and resolving customer complaints in a professional and empathetic manner, ensuring every customer leaves satisfied. Your work in Merchandising Standards ensures our products sell themselves. You will be responsible for merchandising the bulk stock area safely and strictly according to the store’s layout plan. You must ensure your designated area of responsibility is always fully stocked, faced, and merchandised according to official planograms and commercial directives, creating an appealing and shoppable environment.
Housekeeping is a continuous responsibility. You must ensure your aisles and sections are free of obstacles, boxes, and debris. Stock must be merchandised promptly after being received from the warehouse. A critical duty is guaranteeing customers can move into, through, and out of your aisle safely without any risk of injury or irritation. You are accountable for correct and current shelf price labelling within your zone. Furthermore, you will be required to complete designated checklists, such as canteen and toilet/shower cleanliness schedules, when assigned to those duties, upholding overall store hygiene. Regarding Safety (OHSA) Requirements, compliance is paramount. You must consistently adhere to the Occupational Health and Safety Act, including the correct use of personal protective equipment. You are tasked with ensuring both customers and colleagues can move safely within the store by merchandising racking and bulk stock securely. Any safety hazards, structural issues, or discrepancies must be reported immediately to the Store Manager.
A key commercial focus is to Manage Stock Loss. You play a direct role in shrinkage prevention by vigilantly identifying and reporting any damaged, spoiled, or suspect stock within your area of responsibility to the Store Manager promptly, protecting the store’s assets.
Core Organizational Values
Success in this role is also defined by living our core values. Integrity means you comply with all company policies and generally accepted ethical standards. You keep promises, create realistic expectations for customers and colleagues, handle sensitive information with care, and demonstrate an awareness of company values in all actions. Accuracy is operational excellence. You handle detailed tasks, like pricing and planogram adherence, in an orderly and consistent manner. You work meticulously to prevent mistakes and invest energy in checking your own work, ensuring tasks are completed correctly from start to finish. Client Focus is your mindset. You identify and actively respond to customer needs with a friendly, welcoming demeanor. You show genuine involvement in solving a customer’s problem and approach every query with a positive, can-do mentality that enhances the shopping experience. Personal Development reflects your growth mindset. You are aware of your own strengths and areas for improvement. You consciously seek opportunities for self-broadening, follow relevant training programmes, ask for constructive feedback, and use every experience as a chance to learn and advance your skills within the retail industry.
Career Pathway
This General Assistant role is recognized as the foundational level (OPS 1) within our retail operations structure. It is designed to provide comprehensive exposure to all facets of store life. For motivated individuals who demonstrate strong performance, adherence to values, and a willingness to learn, this position offers a clear pathway for career advancement into supervisory and specialist roles within the broader retail group. We believe in growing our talent from within.
Application Process
This vacancy is specifically for External Applications Only. Internal candidates should refer to separate internal communication channels. Interested candidates who meet the stipulated minimum requirements and resonate with the values and responsibilities described are invited to submit a detailed application, including a comprehensive CV. Please ensure your application highlights your communication skills, any relevant experience, and your flexibility regarding working hours. Applications should be submitted through the official channel as indicated in the original advertisement. The selection process will be rigorous and aligned with our commitment to fairness and employing individuals who will uphold the standards of our store and serve the Metz community with distinction. We look forward to welcoming a new member to our dedicated retail team.
HOW TO APPLY?
ALSO APPLY
- Administration Officer Level 7 in Gauteng
- Customer Service Agent Vacancy | FlySafair | Lanseria Airport
- Client Due Diligence Administrator (Temporary) – Momentum Corporate
- Casual Merchandiser Talent Pool Opportunity | Dis-Chem Bedford Square
- Career Opportunity: Bank Better Champion Learnership Pipeline – Capitec Bank Ltd