Job Title: Service Advisor
Listing Reference: click_023554
Employer: Clicks Group
Location: Clicks Valley Centre, Randburg
Job Type: Permanent
Remuneration: Market Related
Application Deadline: 12 February 2026
EE Position: Yes
About Clicks Group
As a flagship brand in South Africa’s retail landscape, the Clicks Group is dedicated to being the customer’s first choice for health and beauty. We are more than just a retailer; we are a community-focused company committed to helping people look and feel good. Our values of customer obsession, collaboration, and integrity drive everything we do, creating a vibrant and supportive environment for both our customers and our team members. Joining Clicks means becoming part of a forward-thinking organisation that invests in its people and fosters growth.
Job Introduction: Your Opportunity to Lead and Inspire
Are you ready to step into a pivotal role where your leadership directly shapes the customer experience? We are excited to announce an opening for a Service Advisor at our Valley Centre store in Randburg. This is not merely a supervisory position; it is a chance to become the operational heartbeat of our point of sale, ensuring every customer interaction reflects the excellence of the Clicks brand. Reporting directly to the Store Manager, you will be instrumental in driving service standards, mentoring a team, and ensuring seamless store operations. If you are confident, proactive, and passionate about retail excellence, we invite you to bring your skills to our team.
Detailed Job Purpose and Objectives
The core purpose of the Service Advisor role is to guarantee unparalleled service excellence at the point of sale. You will achieve this by managing all front-of-house operational activities with precision and efficiency, creating a welcoming and professional environment that encourages customer loyalty and supports business targets.
Your key responsibilities and objectives will include:
· Operational Leadership and Efficiency: Direct and control all point-of-sale activities to ensure they are executed in a timely, accurate, and efficient manner. You will be the go-to person for resolving operational bottlenecks, ensuring tills run smoothly, and queues are managed effectively.
· Team Management and Development: Take charge of the shop assistant and cashier team. This involves ensuring they are correctly scheduled in line with the work schedule and labour legislation, and that they are fully trained, competent, motivated, and consistently directed to deliver exceptional service. You will act as a coach, fostering a culture of continuous improvement.
· Asset and Compliance Management: Ensure the effective and secure management of stock and cash, directly contributing to the minimisation of shrinkage. You will uphold the highest standards of general housekeeping, administration, and security procedures, including strict adherence to cash controls and returns policies.
· Customer Service Excellence: Timeously and efficiently resolve customer queries and complaints in line with company policy, turning potential challenges into positive experiences. You will be a visible brand ambassador on the shop floor, offering friendly, knowledgeable, and professional service at all times.
· Business Drive and Promotion: Actively drive the promotion of the Clicks ClubCard to achieve and exceed participation targets. You will also maintain up-to-date knowledge on all products, ranges, promotions, and in-store events to provide accurate and helpful information to customers, thereby enhancing their shopping journey.
· Values and Vision Advocacy: Support the group’s strategic vision by personally living and driving the company values. You will play a critical role in ensuring the store operates as a cohesive unit focused on being the customer’s preferred health and beauty destination.
Minimum Requirements for Applicants
To be considered for this key position, you must meet the following criteria:
Qualifications:
· Essential: Grade 12 / Matric certificate.
· Highly Advantageous: A minimum of 50% in both Mathematics and English at Grade 12 level.
· Essential for External Applicants: A relevant Retail or Business Management qualification.
Experience:
· A minimum of 1 year of experience in a customer-facing role within a retail or FMCG store operations environment.
· Proven experience overseeing the work of a team of employees is required.
· Hands-on experience with numeracy, stock management procedures, and point-of-sale operations is essential.
Required Skills and Knowledge:
· A solid understanding and practical application of financial management principles related to retail.
· Knowledge of merchandising, promotions, stock control, cost management, and compliance procedures.
· Expertise in customer service excellence principles and their practical implementation.
· Working knowledge of labour legislation and industrial relations practices.
· Familiarity with competency-based interviewing techniques is beneficial.
· Strong computer literacy and numerical skills.
· Excellent communication and problem-solving abilities.
Critical Competencies for Success:
Candidates will be assessed on their demonstrable competency in the following areas:
· Leading and Supervising: Ability to guide, motivate, and develop a team.
· Delivering Results and Meeting Customer Expectations: A target-driven focus on achieving key performance indicators.
· Relating and Networking: Building effective working relationships with team members, management, and customers.
· Following Instructions and Procedures: Adherence to company standards and operational guidelines.
· Working with People: A collaborative and supportive team player.
· Analysing: Ability to interpret information and make sound operational decisions.
· Planning and Organising: Effective management of tasks, time, and resources.
· Coping with Pressures and Setbacks: Resilience and a positive attitude in a fast-paced retail setting.
Application Process and Important Notes
This position is advertised in line with our commitment to the principles of Employment Equity. Please be advised that only applicants who meet the minimum requirements as outlined above will be contacted for the next stage of the recruitment process.
How to Apply:
Interested candidates are to submit their application via the official portal before the closing date of 12 February 2026. Please quote the listing reference click_023554 in your application.
Need Assistance?
Our support team is ready to help with the registration process. You can contact them at:
· Tel: 010 140 3099
· Email: clickssupport@pnet.co.za
Embark on a rewarding career path with a respected market leader. This Service Advisor role at Clicks Valley Centre is your opportunity to develop your retail management skills, make a tangible impact on daily operations, and grow within the Clicks Group. If you are ready to lead with excellence and drive customer satisfaction, we encourage you to apply today.
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