Job Title: Customer Service Agent
Location: Lanseria Airport, Johannesburg
Job Type: Permanent
Work Level: Junior
Salary: Market Related
Reference Number: HLA
Company Overview:
Join FlySafair, a leading South African airline, and become an integral part of our frontline operations team. We are seeking a dedicated professional to deliver exceptional service at our Lanseria branch, ensuring every passenger interaction reflects our commitment to efficiency and care.
Position Summary:
The Customer Service Agent will act as the primary point of contact for passengers, managing all front-line customer interactions. This role is critical in enhancing the travel experience through professional ticket sales, booking management, and effective resolution of service inquiries.
Key Responsibilities:
· Execute ticket sales, bookings, and flight changes while clearly communicating all relevant terms, conditions, and procedures.
· Manage customer needs during operational disruptions such as flight delays or cancellations.
· Address and resolve customer complaints promptly and professionally, escalating complex issues to the duty supervisor.
· Maintain strict confidentiality and secure handling of all passenger information.
· Uphold the highest standards of customer service across all interactions.
Essential Requirements:
· Grade 12 certificate or equivalent national qualification.
· Proven experience in an airport environment and ticket sales is mandatory.
· Willingness to work flexible shifts, including weekends and public holidays.
· Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
· Superior command of the English language, both written and verbal, with professional telephone etiquette.
· Demonstrated ability in conflict resolution and customer service excellence.
Personal Attributes:
Successful candidates will be punctual, patient, and assertive. They must demonstrate professionalism, reliability, and the ability to manage confidential information. The role requires immaculate timekeeping, resilience under pressure, effective time management, and a strong customer-focused orientation.
Application Guidelines:
Email applications are not accepted for this position. FlySafair is committed to employment equity; preference will be given to members of under-represented designated groups. Only shortlisted candidates will be contacted. If no feedback is received within two weeks of the closing date, please consider your application unsuccessful.
Company Disclaimer:
FlySafair reserves the right not to fill this vacancy and to make appointments based on operational requirements.
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