Mass Recruitment: Apply for 146 UIF Client Service Officer Jobs in Gauteng

Job Title: Client Service Officer (UIF)
Ref Number: POST 03/11 (Centre-specific refs apply)
Closing Date: 13 February 2026 (Walk-in: 16:00 | Online: 23:59)
Department: Department of Employment and Labour (Unemployment Insurance Fund)
Location: Various Labour Centres, Gauteng Province (See full list)
Job Type: Permanent
Salary: R269,499 per annum (Total Cost to Company)

About the Role:
The Department of Employment and Labour invites applications from suitably qualified South African citizens for 146 permanent Client Service Officer positions within the Unemployment Insurance Fund (UIF) across Gauteng. This is a critical frontline role where you will serve as the primary interface between the public and the UIF, directly impacting citizens during times of need by facilitating access to crucial unemployment benefits. Successful candidates will be deployed to specific Labour Centres, where they will be responsible for delivering efficient, accurate, and empathetic customer service in strict adherence to legislative frameworks and the Batho Pele principles.

List of Centres, Reference Numbers & Post Allocation:
Applicants must apply for ONE centre only and quote the correct reference number.

· Alberton Labour Centre – Ref No: HR4/4/4/01/01 (8 Posts)
· Benoni Labour Centre – Ref No: HR4/4/4/01/02 (6 Posts)
· Boksburg Labour Centre – Ref No: HR4/4/4/01/03 (5 Posts)
· Brakpan Labour Centre – Ref No: HR4/4/4/01/04 (6 Posts)
· Carletonville Labour Centre – Ref No: HR4/4/4/01/05 (7 Posts)
· Germiston Labour Centre – Ref No: HR4/4/4/01/06 (10 Posts)
· Johannesburg Labour Centre – Ref No: HR4/4/4/01/07 (2 Posts)
· Kempton Park Labour Centre – Ref No: HR4/4/4/01/08 (9 Posts)
· Nigel Labour Centre – Ref No: HR4/4/4/01/09 (6 Posts)
· Roodepoort Labour Centre – Ref No: HR4/4/4/01/10 (6 Posts)
· Sandton Labour Centre – Ref No: HR4/4/4/01/11 (2 Posts)
· Sebokeng Labour Centre – Ref No: HR4/4/4/01/12 (7 Posts)
· Soweto Labour Centre – Ref No: HR4/4/4/01/13 (6 Posts)
· Springs Labour Centre – Ref No: HR4/4/4/01/14 (5 Posts)
· Vanderbijlpark Labour Centre – Ref No: HR4/4/4/01/15 (7 Posts)
· Vereeniging Labour Centre – Ref No: HR4/4/4/01/16 (4 Posts)
· Atteridgeville Labour Centre – Ref No: HR4/4/4/01/17 (5 Posts)
· Bronkhorstspruit Labour Centre – Ref No: HR4/4/4/01/18 (5 Posts)
· Ga-Rankuwa Labour Centre – Ref No: HR4/4/4/01/19 (5 Posts)
· Krugersdorp Labour Centre – Ref No: HR4/4/4/01/20 (8 Posts)
· Mamelodi Labour Centre – Ref No: HR4/4/4/01/21 (6 Posts)
· Pretoria Labour Centre – Ref No: HR4/4/4/01/22 (2 Posts)
· Randfontein Labour Centre – Ref No: HR4/4/4/01/23 (6 Posts)
· Soshanguve Labour Centre – Ref No: HR4/4/4/01/24 (8 Posts)
· Temba Labour Centre – Ref No: HR4/4/4/01/25 (5 Posts)

Minimum Requirements:

· A Grade 12 / Matric / Senior Certificate.
· A working knowledge of the following is essential:
· Unemployment Insurance Act (UIA) and Regulations.
· Unemployment Insurance Contributions Act (UICA).
· Public Finance Management Act (PFMA).
· Protection of Personal Information Act (POPIA).
· Treasury Regulations.
· Batho Pele Principles.
· Relevant Departmental Policies and UIF Standard Operating Procedures.

Required Skills and Competencies:

· Excellent verbal and written communication skills.
· Computer literacy (MS Office Suite, internal systems).
· Strong interviewing and active listening abilities.
· Analytical thinking and problem-solving skills.
· Proficiency in conflict management and resolution.
· Exceptional customer service and interpersonal skills.
· High level of telephone etiquette.
· Excellent time management and organisational ability.
· A demonstrated willingness to undergo mandatory on-the-job training.

Key Performance Areas and Duties:

· Provide initial screening and triage services to UIF clients visiting the Labour Centre.
· Receive, assess, and process applications for UIF benefits (e.g., unemployment, illness, maternity, adoption, dependents).
· Accurately capture and verify client information on the relevant UIF systems.
· Register payment continuation forms and related documentation.
· Provide clients with clear information regarding application status, requirements, and processes.
· Perform a range of general administrative duties to ensure efficient office workflow.
· Handle client enquiries and complaints professionally, adhering to service standards.
· Maintain confidentiality and handle all personal information in compliance with POPIA.
· Uphold the Batho Pele principles in all client interactions.

Application Instructions:
There are TWO methods of application. Choose ONE.

Option 1: Postal or Hand Delivery (Walk-in)

· Address: Chief Director: Provincial Operations, PO Box 4560, Johannesburg, 2001.
· Hand Delivery: 47 Empire Road, Parktown, Johannesburg.
· Closing Time for Physical/Walk-in Applications: 13 February 2026 at 16:00.

Option 2: Email Application

· Email to: JobsUIF-GP1@labour.gov.za
· Closing Time for Email Applications: 13 February 2026 at 23:59.

Mandatory Application Requirements:

  1. Use the NEW Z83 application form (obtainable from any Public Service Department or www.dpsa.gov.za).
  2. Your Z83 form and detailed Curriculum Vitae (CV) must be combined into a SINGLE PDF document.
  3. Only ONE attachment (the single PDF) is permitted per email application.
  4. Email Subject Line: Must clearly state the Job Title (Client Service Officer) and the correct Reference Number for your chosen centre (e.g., “Client Service Officer – Ref No: HR4/4/4/01/01”).
  5. A separate Z83 application is required for each post you wish to apply for.
  6. Incomplete applications, applications not on the Z83 form, or applications missing the correct reference will be disqualified.

Important Note:
Applicants submitting via email will receive an automated acknowledgement containing a link or QR code. You MUST use this link to complete a secondary information form for your application to be considered fully submitted. Failure to complete this secondary step will result in disqualification.

Enquiries: Direct all enquiries regarding this advertisement to the provided application channels. The Department of Employment and Labour is an equal opportunity, affirmative action employer. Its employment decisions are based on the Department’s Employment Equity Plan to promote representativity. The Department reserves the right not to make any appointment. Correspondence will be limited to short-listed candidates only.

HOW TO APPLY?

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