Job Opportunity: Permanent Medical Records & Registry Officer
Employer: Western Cape Government – Department of Health and Wellness
Chief Directorate: Metro Health Services
Institution: Mowbray Maternity Hospital
Job Title: Medical Records & Registry Officer
Employment Type: Permanent
Reference Number: MHS35/2026
Salary Range: R 138,486 – R 163,131 per annum
Closing Date: 13 February 2026 at 17:00
About the Western Cape Department of Health and Wellness
The Western Cape Department of Health and Wellness is a leading public health institution committed to delivering equitable, quality healthcare services to the communities of the Western Cape. Guided by the principles of Employment Equity, we actively encourage applications from all designated groups, including persons with disabilities. We are an equal opportunity employer that values diversity and strives to create an inclusive workplace where every employee can thrive. We uphold the highest ethical standards, and it is crucial to note that no payment of any kind is required when applying for any position within our department.
The Opportunity
Mowbray Maternity Hospital, a key facility within the Metro Health Services, is offering a permanent position for a diligent and proactive Medical Records & Registry Officer. This role is the backbone of patient information management, ensuring the accurate, secure, and timely flow of critical medical records that directly support patient care and hospital administration. The successful candidate will become part of a dedicated team in a dynamic healthcare environment, where attention to detail and a service-oriented mindset have a direct impact on operational excellence and patient outcomes.
Key Performance Areas & Core Responsibilities
The incumbent will be responsible for a range of critical administrative and logistical duties central to medical records management. Daily tasks will include the systematic sorting and distribution of all incoming and outgoing mail to ensure efficient communication channels. A primary function involves the physical delivery and collection of patient folders to and from various hospital departments, clinics, and theatres, acting as a vital link in the clinical pathway.
Accurate record-keeping is paramount. You will be required to meticulously record all patient folders received into the Medical Records department and efficiently retrieve both current and archived patient folders as requested by authorised personnel. The role extends to providing general administrative support to the department, which may include filing, photocopying, and data entry tasks. Furthermore, you will serve as a point of contact, assisting with both telephonic and in-person enquiries from staff, patients, and other stakeholders, requiring a professional and helpful demeanour.
Minimum Requirements & Competencies
To be considered for this position, candidates must possess appropriate, demonstrable experience working within a Medical Records and/or Registry environment. This experience should have provided a solid understanding of filing systems, document control, and information retrieval processes.
The role demands a specific set of skills and personal attributes:
· Essential Skills: Foundational numeracy and literacy skills are required. You must exhibit strong interpersonal and communication abilities to interact effectively at all levels. Analytic problem-solving skills are necessary to navigate challenges in record tracking and retrieval. Excellent time management and organisational skills are non-negotiable in this fast-paced setting.
· Personal Attributes: The ability to work cohesively within a team while also being self-directed and capable of working independently is crucial. The hospital environment can be demanding; therefore, the candidate must demonstrate a proven ability to work continually under pressure while maintaining a high degree of accuracy and meticulous care in all tasks.
· Physical Requirements: This is a physically active role. Candidates must be physically fit, able to be on their feet for extended periods, and capable of lifting and moving heavy loads, such as boxes of files or patient records.
Application, Assessment & Selection Process
The selection process is designed to ensure the appointment of the most capable candidate. Shortlisted applicants will be subjected to a comprehensive assessment process, which includes both a written and a practical competency test to evaluate technical suitability and generic skills relevant to the post’s requirements. As part of our commitment to integrity, shortlisted candidates will also undertake an ethical conduct assessment.
In line with the directives of the Department of Public Service and Administration, all shortlisted candidates must be available to attend assessments at a venue, time, and date determined by the Department. Appointment is strictly subject to positive outcomes on several pre-employment checks, including security clearance, qualification verification, criminal record checks, and confirmation of previous employment.
Important Instructions for Shortlisted Candidates: If shortlisted, you will be required to bring recently certified copies (not older than six months) of the following documents: your Identity Document (ID), driver’s license (if applicable for the post), and relevant qualifications or proof of registration with a statutory body. Failure to adhere to these requirements or to be available for the assessments may result in disqualification from the selection process.
Remuneration & Benefits
The position offers an annual salary within the range of R 138,486 to R 163,131. This attractive package is supplemented by comprehensive service benefits, which significantly enhance the total remuneration. These benefits include a 13th cheque (annual bonus), a generous employer contribution to the pension fund, and allowances for housing and medical aid, providing substantial financial security and support for you and your family.
General Information
This advertisement serves to create a pool of potential candidates. Applicants who are not immediately appointed for this specific post may be considered for similar vacancies within the Chief Directorate: Metro Health Services for a period of three months from the closing date of this advertisement, provided the job title, core functions, inherent requirements, and salary level remain consistent.
Enquiries: For any technical enquiries related to the position, please contact Mr. R Blanckenberg at telephone number (021) 659 5901.
How to Apply: Applications must be submitted via the Western Cape Government’s official e-recruitment platform before the closing date. Ensure you quote the reference number MHS35/2026 in all correspondence. Remember, no payment of any kind is required when applying for this post. The Department of Health and Wellness looks forward to receiving your application and potentially welcoming you to a rewarding career in public service.
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